Privacy Policy

Last updated: 1st August 2025

1. Introduction

Neuro Spire ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website neuro-spire.com or use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact details (phone number, email address, postal address)
• Moving details (pickup and delivery addresses, dates, inventory information)
• Payment information (processed securely through third-party payment processors)
• Communication records (emails, phone calls, messages)

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and location data
• Browser type and version
• Device information
• Website usage data and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information for the following purposes:

• Providing moving and freight services
• Processing quotes and bookings
• Customer service and support
• Marketing communications (with your consent)
• Website improvement and analytics
• Legal compliance and dispute resolution

4. Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

• Contract: To provide our moving and freight services
• Legitimate Interest: For business operations, customer service, and marketing
• Consent: For marketing communications and non-essential cookies
• Legal Obligation: To comply with applicable laws and regulations

5. Information Sharing and Disclosure

We may share your information with:

• Trusted subcontractors and partners involved in your move
• Payment processors and financial institutions
• Insurance providers (when applicable)
• Legal authorities when required by law
• Professional advisors (accountants, lawyers)

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

• Encryption of sensitive data
• Regular security assessments
• Access controls and authentication
• Staff training on data protection
• Secure storage and transmission protocols

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain customer records
• Comply with legal obligations (typically 6-7 years for business records)
• Resolve disputes and enforce agreements
• Pursue legitimate business interests

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Access: Request copies of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data (subject to legal requirements)
• Restriction: Limit how we process your data
• Portability: Receive your data in a structured format
• Objection: Object to processing for direct marketing
• Withdrawal: Withdraw consent at any time

9. Cookies and Tracking

We use cookies and similar technologies to:

• Ensure website functionality
• Analyse website performance
• Personalise content and advertisements
• Remember your preferences

You can manage cookie preferences through our cookie settings or your browser settings.

10. International Transfers

Your data may be transferred to and processed in countries outside the UK. We ensure appropriate safeguards are in place, including:

• Adequacy decisions by the UK government
• Standard contractual clauses
• Binding corporate rules
• Certification schemes

11. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our website and updating the "Last updated" date.

13. Contact Information

For questions about this Privacy Policy or to exercise your rights, contact us:

14. Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection supervisory authority: